Shipping & Returns
SHIPPING POLICY
At One Pour Tree, we are committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays.
To ensure that your order reaches you in good condition, in the shortest span of time, we ship through a reputed courier agency. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost.
We charge a flat charge of Rs. 29 for all orders upto Rs. 1000. Then its an additional Rs. 30 for additional Rs. 1000. Our prices are all inclusive.
Orders are dispatched within 3-5 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 7 to 8 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
Return & Exchange Policy
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +919167935541 or email us at onepourtree@gmail.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Refund & cancellation Policy
At One Pour Tree, we prioritize your satisfaction with our natural, handmade products.
Our refund policy is as follows:-
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Refunds: Refunds are applicable within 14 days of receiving your order. If you're unsatisfied with your purchase, contact us within this period for a refund
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Conditions: Items must be unused and returned in their original packaging to qualify for a refund.
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Cancellation: Regrettably, cancellations are not permitted once an order is placed.
For any queries or concerns, please reach out to our friendly team.